Privacy Policy

Last Updated: 25/09/2024

Homie is committed to protecting the privacy of our clients, employees, and users. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information, including but not limited to:

Personal details: Name, date of birth, address, contact information.
Health information: Any medical, psychological, or disability-related information relevant to the provision of support services.
NDIS-related information: NDIS plan details, goals, and funding.
Payment information: Bank account or credit card details for payment purposes.
Communication records: Emails, phone calls, or other communications with us.

2. How We Collect Information

We collect personal information in a variety of ways, including:

Directly from you or your authorized representative.
From other service providers such as allied health professionals or support coordinators.
Through our website, forms, or applications.
During our interactions through mentoring, support services, or customer support.

3. Use of Personal Information

We use your personal information for purposes such as:

Providing support and mentoring services.
Developing personalized support plans and tracking progress.
Communicating with you about your services, appointments, and changes.
Coordinating with allied health professionals to ensure seamless care.
Processing payments and managing billing information.
Complying with legal and regulatory obligations.

4. Disclosure of Personal Information

We may disclose your personal information:

To your NDIS planner, coordinator, or other authorized representatives.
To allied health professionals (OTs, Speech Therapists, etc.) involved in your care.
To third-party service providers assisting us with our business operations (e.g., IT services, payment processing).
If required by law or court order.

We will never sell or share your personal information for marketing purposes without your explicit consent.

5. Data Security

We take the security of your personal information seriously. We implement safeguards, including encryption, secure servers, and restricted access to protect your data from unauthorized access, loss, or misuse.

6. Access and Correction

You have the right to access and request correction of your personal information held by Homie. If you believe any of your information is inaccurate or outdated, please contact us, and we will promptly update it.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Cookies and Website Usage

When you visit our website, we may collect information through cookies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, and significant changes will be communicated to you directly.

10. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or handling of personal information, please contact us at:

Email: denzil@homiementoring.com
Phone: 0416691609